Privacy Policy

Last updated: May 2026

Introduction

Quadrant Plumbing Solutions ("QPS", "we", "us", "our") is committed to protecting the privacy of our customers and website visitors. This privacy policy explains how we collect, use, store and protect your personal information when you use our website or engage our services.

QPS is based in Hampshire and provides plumbing and heating services across Winchester and the surrounding areas.

Information We Collect

We may collect the following personal information:

• Name and contact details (phone number, email address)
• Property address where work is to be carried out
• Details of the plumbing or heating work you require
• Any information you provide via our contact form, phone calls or WhatsApp messages

We may also collect technical information automatically when you visit our website, including your IP address, browser type, device type and pages visited. This is collected through cookies and similar technologies.

How We Use Your Information

We use your personal information to:

• Respond to your enquiry and provide a quote
• Carry out the plumbing or heating work you have requested
• Communicate with you about your project
• Register warranties on your behalf
• Send you relevant follow-up information about our services
• Improve our website and services

We will not use your information for unsolicited marketing without your consent.

How We Store Your Information

Your personal information is stored securely and only retained for as long as necessary to fulfil the purposes outlined above, or as required by law. We take reasonable steps to protect your data from unauthorised access, loss or misuse.

Sharing Your Information

We do not sell or share your personal information with third parties for marketing purposes. We may share your information with:

• Boiler manufacturers for warranty registration (e.g. Vaillant)
• Other tradespeople involved in your project (e.g. electricians, roofers) with your knowledge
• Our website hosting and form processing providers

Cookies

Our website uses cookies to improve your browsing experience and to analyse website traffic. You can control cookie settings through your browser. For more information on the cookies we use, please contact us.

Your Rights

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict the processing of your data
• Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Quadrant Plumbing Solutions
Hampshire
Phone: 07818 553 784
WhatsApp: Send a message
Email: info@quadrantplumbing.co.uk

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.